There are no refunds or exchanges, however we are happy to exchange items you are unsatisfied with 30 days after purchase for a different size, color, etc.  Purchases made during sales are final sale.

Damaged pieces can be replaced or refunded immediately based on case. Quality inspection is strict amongst our pieces therefore an inspection will be taken place among return.


Each piece is carefully made and packaged for each order.  As stated on product pages- each piece has specific ship times.  They are carried out through USPS shipping.

International orders and special orders are expected to have longer delivery waits.  Please contact us HERE for any info or requests on shipping.



Putting a ring on it may be harder than it looks.  We are happy to exchange orders with incorrect ring sizes. 

Find your ring size HERE.

Not from these parts? Convert international ring sizes HERE.


If interested in carrying Kelly Shami in your store please feel free to contact us.  A representative will reply to you.  We are always willing to work with great, creative, & innovative brands.


Please inquire HERE for all press related questions & concerns.

Visit our PRESS page to see what we're about.